CareLink CCI

Preserve continuity of support when staffing changes

CCI gives care agencies and franchise operators a complete, auditable record of how every staffing change is managed — integrating seamlessly with your existing rostering and care management systems.

The evidence chain

Agreed preferences→Disruption→Candidate options→Coordinator decision→Handover→Visit→Continuity review

Every stage is timestamped, referenced and attributed to an accountable reviewer.

Establish the baseline

Record each client's consented preferences, routines and regular companions in a secure, version-controlled profile.

Record disruption

Log cancellations, departures, reassignments and unfamiliar visits, each linked to the original support relationship.

Compare transition options

Review suitable alternatives side by side, with every compatibility check clearly explained for your coordinators.

Manage the handover

Control what information is shared, with whom, and confirm that the incoming companion has acknowledged it.

Review the outcome

Capture follow-up feedback and resolve any concerns, building a measurable record of continuity over time.

Integrate your systems

Synchronise clients, workers, visits and disruptions through our secure REST API.

View API documentation

CCI subscription packages

Monthly plans for care agencies and franchise operators. Cancel at any time.

Starter

Single-branch agencies

£99 / month

✓ Up to 50 active clients
✓ Continuity dashboard
✓ Disruption and handover records
✓ Email support

Choose Starter

Growth

Growing agencies

£249 / month

✓ Up to 250 active clients
✓ Everything in Starter
✓ Transition option comparisons
✓ API access
✓ Priority support

Choose Growth

Enterprise

Franchises and multi-branch groups

£699 / month

✓ Unlimited clients and branches
✓ Everything in Growth
✓ Franchise-wide reporting
✓ Dedicated account manager
✓ Onboarding and integration support

Choose Enterprise